Healthcare at Hotel

What is this service

Falling ill away from home is disorienting in a way that falling ill at home is not. You do not know which clinic to go to, whether your travel insurance will be accepted, or how long any of it will take — and you are trying to work this out while feeling unwell, often in a language that is not your first.

Healthcare at Hotel removes that problem by bringing clinical staff to the property. Guests are seen in their room or in a private space arranged by the hotel, assessed and treated on site, with medication arranged and documentation provided for travel insurance claims.

For hotel operators, the service extends to staff. Hospitality runs on large teams working long hours in close contact, and a service that keeps staff healthy — and keeps unwell staff away from guests — is an operational asset rather than just a benefit. We work with properties on both sides of that, with agreed response arrangements rather than ad hoc call-outs.

Conditions treated

• Fever, flu and respiratory infections

• Food poisoning, vomiting and diarrhoea

• Stomach upsets and digestive complaints

• Dehydration and heat-related illness

• Headaches and migraine

• Allergic reactions and skin rashes

• Minor injuries, cuts, sprains and burns

• Ear, nose and throat infections

• Eye irritation and infections

• Insect bites and stings

• Jet lag and travel-related sleep disruption

• Management of existing conditions where a traveller has run out of medication

• Assessment of whether a guest is fit to fly

• Occupational health and screening for hotel staff

  
  

Procedure and process overview

1. Request. The hotel contacts us on behalf of a guest, or a guest contacts us directly. We confirm the location, the nature of the problem and the urgency.

2. Triage. We establish whether the case can be managed on site, whether a teleconsultation is sufficient, or whether the patient needs an emergency department — and say so plainly if it is the last of these.

3. Attendance. A doctor or nurse attends the property and sees the patient in their room or a private space arranged by the hotel.

4. Assessment and treatment. The patient is assessed and treated on site. Where testing is required, samples can be collected at the property.

5. Medication. Prescribed medication is arranged and delivered to the property through Lifeguard Pharmacy.

6. Documentation. The patient receives a medical report and invoice suitable for travel insurance claims.

7. Follow-up. A follow-up teleconsultation is arranged where needed, including after the guest has travelled home.

   
   

Related doctors

Display the physicians available for hotel attendance, with languages spoken shown prominently — this is the single most useful field on this page for an international guest. See the card specification at the end of this document.